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Abstract
azentec is a dynamic contributor in the support for the design and development of Arbinet's billing solution, customer self-care, and partner management platform. azentec’s task was to Provide 24/7 support through its offshore center. Add new features in the current application to make it more user friendly and maintainable.
The Challenge
Arbinet’s product code base has become weighty with increasing user base in different geographical areas. Following were the key areas, which needed attention:
Add new features in the current application to make it more user friendly and maintainable
Maintaining the existing system, and implement the Change requests from customers
How We Helped
Arbinet was able to resolve the maintenance issues through the 24/7 support provided by azentec. We are investing in enhancing the product while our team is continuing to maintain the existing system.
Lessons Learned
The Arbinet challenged taught azentec that a software centric implementation of any strategy will not render optimal results on its own. There must be combination of strategic infrastructural design in order for work to be balanced on an equivocal basis for both the software and load balance cycle.
Arbinet The Exchange
Arbinet provides billing solutions to its customers in a quick and resourceful manner by leveraging its present infrastructure and empowering its employees. Arbinet uses an approach called Turbocharging to execute their customer's unique billing challenges. Instead of replacing existing multi-million dollar infrastructure investments in billing, customer care, and reporting, our "The Exchange" industry-leading billing answer, enables its customers to benifit from the infrastructure while benefiting from adding their billing application's best-of-breed functionality.
